Headset Troubleshooting

Check if the correct devices are set in Teams

Go into Teams and click on profile icon in the top right and select Settings from the drop-down menu

Go into the Devices tab ensure the Speaker & Microphone options are set to either ‘Headset Earphone/Microphone (2-Plantronics BT600)’ or ‘PLT Focus Headset/Microphone’ if not change them

Check your computer’s volume

Check the volume on your computer, click on the speaker icon next to the time & date to check the volume levels

Pairing Headset method 1

Turn off the headset with the power switch

Remove the USB dongle

Reconnect the USB dongle

Turn the headset back on and wear it

If you hear ‘PC connected’ the headset has been paired successfully

If this doesn't work try method 2 below

Pairing Headset method 2

Turn off the headset with the power switch

Use a pen or needle sized object to press and hold the button on the side of the USB dongle

After holding the button for at least 5 seconds turn the headset back on and wear it

If you hear ‘PC connected’ the headset has been paired successfully