Transfer, Hold & Park Calls

1. Transfer a Call
2. Put a call on Hold
3. Park a Call

Transfer a Call

In an active call click on the triple dot icon 

Select 'Consult then transfer' - the existing call is put on hold

Enter a name or number and click 'Consult' 

You will be given the option to consult via chat

Click on the phone icon  to switch to an audio call
The consult call will open up in a new window

After you're consulting, click on 'Transfer' 

If the contact you're consulting does not answer click on the 'Resume' button to continue speaking with the caller on hold 

Put a Call on Hold

In an active call click on the triple dot icon 

Select 'Hold'



To resume a call on hold click on the 'Resume' button

Park a Call

In an active call click on the triple dot icon 

Select 'Park Call'



The call is placed on hold and you'll receive a Park Code

To pick up a park call, go to the Calls > Speed Dial and click on the 'Parked Calls' button

Enter the park code and click Pick Up