Poly Handsets - Transfer, Hold & Park Calls

1. Transfer a Call
2. Put a call on Hold
3. Park a Call

Transfer a Call

In an active call tap on the triple dot icon 

Tap on Transfer

The call is now placed on hold & is displayed on the top of the screen

Select 'Consult first'

Enter a name or number

Tap on the contact you're transferring to call & speak to them

Tap the transfer  icon next to the call that's on hold

Tap 'OK' to confirm transfer

Wait for 'Transfer successful' to appear on screen then hang up

If the contact you're transferring to does not answer tap on the triangle play icon to resume speaking with the caller on hold 

Put a Call on Hold

In an active call tap on the triple dot icon 

Tap 'Put a call on hold'

To resume a call on hold press the triangle play icon

Park a Call

In an active call tap on the triple dot icon

Tap 'Park Call'

The call is placed on hold and you'll receive a Park Code

To pick up a park call, go to the Calls screen and tap the Park Call icon

Enter the park code and tap 'Ok'